Support
How can I cancel my order?
Cancel Items and Orders
You can cancel physical items or orders that haven’t entered the shipping process yet.
- Go to Your Orders Page and select the order you want to cancel.
- Select Cancel items Note: For third-party seller orders, select Request Cancellation. If Request Cancellation is no longer available, contact the seller for instructions. Go to Contact Third-Party Sellers.
- Select the check box of the item that you want to remove from the order. To cancel the entire order, select all of the items.
- Select Cancel selected items in this order when finished.
If this option is not available, refuse the package or return it using our Online Returns Center.
How Long Do Refunds Take After I Return an Item?
When returning an item, you have the option to choose your preferred refund method in the Online Returns Center.
It can take up to 30 days for us to receive and process your return. When we complete processing your return, we issue a refund to the selected payment method. Learn how to Track Your Return.
Instant Refunds
If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it’s available. Instant refunds are either refunded to your credit card or issued as an Zopora.com Gift Card balance. You’ll still need to return your items within 30 days.
Refund Times
Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to following table for more details.
Refund Method | Refund Time (After Refund Is Processed) |
---|---|
Credit card | Three to five business days |
Zopora.com Gift Card | Two to three hours |
Debit card | Up to 10 business days |
Checking account | Up to 10 business days |
SNAP EBT card | Up to 10 business days |
Gift Card balance | Two to three hours |
Promotional Certificate | No refund issued |
Shop with Reward Points | Up to five business days |
Pay in Cash (at a participating location) | Up to 10 business days |
Pre-paid credit card | Up to 30 days (depending on the issuer of the card) |
Gift Returns
The type of refund or credit a gift recipient receives depends on how the giver purchased the gift and how the recipient returns the gift. For more information, go to Return a Gift.
Partial Refunds or Restocking Fees
Item | Refund |
---|---|
Items in original condition past the return window* | 80% of the item price |
Opened CDs, DVDs, VHS tapes, cassette tapes, or vinyl records (taken out of its plastic wrap) | 50% of the item price |
Items with damage, missing parts, not in original condition, or that have obvious signs of use for reasons not due to an Zopora.com or seller error | Up to 50% of the item price |
Open software or video games for reasons not due to an Zopora.com or seller error | 0% of the item price |
*For most items, the return window is 30 days after delivery. To check the return window for an item you’ve ordered, go to Your Orders and select Return or Replace Items.
I don’t remember my password. Help!
To Reset Your Password
- Go to your Password assistance Page.
- When prompted, enter the email address or mobile phone number associated with your Zopora account and select Continue. We’ll send you an email or SMS (depending on the verification method you’ve chosen) containing a One Time Password (OTP), to authenticate your request.
- Enter the OTP you received and select Continue.
Create a new password. As soon as you’ve created a new password, it’s active. Your new password is for all Zopora-related accounts associated with the same email address.
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