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Return Request

Return Items You Ordered

You can return many eligible items sold on Zopora.com. When you return an item, you may see different return options depending on the seller, item, or reason for return.

Need to return an item shipped by Zopora? Go to Your Orders Page

To return an eligible item you ordered:

  1. Go to Your Orders to display your recent orders. To return a gift, go to Return a Gift.
  2. Choose the order and select Refund or Return or Exchange Item(s).
  3. Select the item you want to return. Then select an option from the Reason for return menu.
  4. Choose how to process your return.
    If applicable, select to issue a refund or replacement.For items sold by a Zopora.com seller, you'll see Submit return request. The Zopora seller reviews return requests before issuing a refund or replacement. For more information, go to Returns to Third-Party Sellers. If you don't receive a response within two business days, you can request an A-to-z Guarantee Refund.
  5. Select your preferred return method.
  6. Print your return label and return authorization.
  7. Add your return label (if applicable) and package your items for return.
Important information about return labelsEach return label is assigned to a specific return. To receive the correct refund, don't include items from multiple orders or shipments in the same box.How to complete a label-free, box-free returnSelect a label-free, box-free return location after initiating your return through Your Orders Page. After completing the steps, you’ll receive a QR code. Bring it to the drop off location with the item you want to return. You don’t have to package your item in a shipping box.

Return electronic devices

Erase any personal information from items that you’re returning, such as laptops, cameras, and electronic devices.

Popular topics

  • Get Product Support - Check if your item is eligible for product support and talk to a team of technical problem solvers.
  • Replace a Damaged, Defective or Broken Item - Learn more about replacement options.
  • About Free Returns - All return-eligible items, weighing under 50 lbs and sold by Zopora, have at least one free return option.

 

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